Indosaku Tegaskan Kerjasama OJK atas Pelanggaran Penagihan

Indosaku Digital Teknologi, a fintech company, has opened its statement regarding allegations that a debt collector violated billing procedures in Semarang. The company had previously been summoned by the Financial Services Authority and the Indonesian Fintech Funding Association to clarify the matter. Indosaku reiterated its commitment to industry discipline, consumer protection, and the integrity of the digital financing sector. It also confirmed that it has coordinated with the regulator and the association to take decisive action against the collector.

The firm emphasized its respect for the ongoing investigation and pledged full cooperation, providing all necessary information throughout the examination. It also issued an apology to the public for the unrest and confusion that arose from the incident.

“Indosaku berkomitmen kooperatif serta mendukung penuh seluruh proses yang sedang berjalan,” ujar Direktur Utama Indosaku, Junaidi, Selasa (28 April 2026).

The incident has affected Indosaku’s reputation. The actions of the debt collector do not reflect the company’s values, code of conduct, operational standards, or policies. Indosaku stated that it does not tolerate unlawful, intimidating, or degrading collection practices that conflict with the Financial Services Authority’s guidelines and the Fintech Funding Association’s behavior guidelines.

Indosaku has terminated its relationship with the collector, ended cooperation with third‑party debt‑collection firms, and disabled all collection activities from the involved party.

The company is conducting a comprehensive internal investigation and audit of all its collection partners to ensure compliance with operational standards, ethical codes, and legal regulations. It stressed that all billing processes must be professional, ethical, and respectful of consumer rights. The firm will tighten the selection and oversight of collection partners, raise competency standards, and guarantee that all operational activities align with consumer protection requirements.

“Kami mengapresiasi langkah OJK dalam memastikan praktik industri yang sehat dan berintegritas. Kami juga berterima kasih atas dukungan dan koordinasi AFPI dalam mendorong perbaikan berkelanjutan,” pungkasnya.

The article also recounts a separate incident involving a false report. Bonefentura Soa, a debt collector, claimed to have made a false report to the City Fire Department of Semarang regarding a fire at a nasi goreng stall in Semarang Barat. He said he had difficulty contacting debtors and admitted wrongdoing. He explained that he made a fictitious call because reaching debtors was hard.

“(Mengapa membuat laporan fiktif ke Damkar?) Kalau untuk itu mungkin karena ya di sini saya bekerja, Pak, ya. Saya bekerja ini karena mungkin ada rasa kesalahan juga karena kita hubungi (pengutang) juga agak susah ya. Jadi mungkin saya membuat hal seperti itu,” kata Fenan di Mako Damkar Kota Semarang, Kecamatan Semarang Barat, pada 25 April 2026.

Indosaku’s prompt response and transparent cooperation demonstrate its dedication to regulatory compliance and consumer protection. The debt collector’s false reporting underscores the necessity for tighter oversight within the industry.